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Next Level Retail | Webinar
Relevant customer experiences, flexible organizations.
How retail stays future-proof with AI and the right setup.
The demands on retail are changing rapidly. Customers expect personalized experiences, while at the same time organizations have to act faster, scale better and stay technologically independent. Those who want to win in the future need both, relevance on the outside and control on the inside.
In two compact webinars, Karo Junker de Neui and Stefan Luther show how retailers can set themselves apart, through smart AI strategies and an operational playbook for sustainable growth.
Session 1.
"Return on Relevance. What AI must deliver to make customer experiences profitable"
🗓️ Thursday, July 3, 2:00–3:00 pm
In the first session of our webinar series, you will learn.
✅ Why relevance matters more than pure efficiency
✅ AI as a lever for differentiation & customer experience
✅ Successful use cases. Product search, chatbots, dynamic pricing
✅ Data strategies. Zero-party & behavioral data
✅ Checklist. 5 AI initiatives that work
Session 2.
"What's not right on the inside won't work on the outside. Why retail needs a new playbook"
🗓️ Thursday, July 23, 2:00–3:00 pm
In the second session of our webinar series, you will learn.
✅ Why strategies often fail because of internal hurdles
✅ The retail playbook. Tech, steering, organization
✅ Practical examples
✅ The 6 building blocks for scalable success
✅ From silos to agile, AI-ready collaboration
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